You should have recently received a letter and/or a postcard informing you a problem has been identified in the Philips M5071A (adult) and M5072A (infant/child) AED pads that could pose a risk for patients or users. M5071A Adult pads cartridges with a LOT number beginning with “Y” will be replaced, free-of-charge. For customers withdevices more than 10 years old, we will not replace expired pads.In order to do this, we need you to verify some information about you and your AED(s). Key information fields are marked with an asterisk (*) please provide the information to the best of your ability.
If you received a letter with a Customer Code, please add the code below.Letter and postcard examples: